For over 40 years, the IMA Group has been designing, assembling and implementing assistance solutions on behalf of its shareholders and partners. From emergency assistance to day-to-day support, the IMA Group aims to make the lives of its beneficiaries safer and easier in the following areas: mobility, housing, health/well-being and legal.

With 15 operational sites around the world, the group assists more than 3,3 million beneficiaries every year.

Locations

The IMA Group comprises 13 subsidiaries throughout Europe, Morocco and the United States, allowing for a real understanding of cultures and local needs.

Supervisory & Management Boards

  • Chair of the Supervisory Board: Nicolas GOMART
  • Chair of the Management Board: Claude SARCIA
  • Mobility
  • Home
  • Health and Well-being
  • Legal

IMA distributes its contracts among the professional sector, including insurance companies, bank-insurance operators, health mutuals and organisations, pension institutions, car manufacturers, vehicle rental companies and large retailers. IMA's clients and shareholders can choose whether to provide the services and assistance under their brand name or the IMA brand name.

  • Total Turnover: €872M
  • Number of beneficiaries: Over 45 million
  • Number of insurance claims: Over 3,300,000 insurance claims handled (IMA Group)
  • 1 person assisted every 7 seconds
  • 12.6 M calls received
  • 94.7% overall satisfaction rate (2021 results for IMA GIE on the following scope: Roadside assistance France/foreign countries, Mobility France/foreign countries and Health Well-being). 
  • Network of service providers:
    55,000 professionals selected in France and worldwide
    more than 9,000 listed heathcare facilities (hospitals and clinics)

  • Number of employees: 5,046 employees in seven countries

*2021 Figures

872,000,000

Total Turnover

5,046

Employees

45,000,000

Beneficiaries
IMA Group