The project has been completed, and is now accessible from the insurance section of the banking app for the vast majority of auto, home, and business claims. There are a few specific claim scenarios that are not included in this category, but they are very limited.

This is the information that our customers can see about their claim through Online Banking:

• Key details of their dossier: the main participants (claims handler and professionals), a useful guide for each type of claim explaining the most common steps and frequently asked questions, and the advantages of repairing with our trusted professionals.
• Information about Repairers/Experts: the professionals’ commitments, scheduled appointments, intervention calendar, incidents, delays, and we will even inform them when the work is completed.
• Dossier management: once the claim is closed, we will send the customer the invoices and payments generated during the claim process. They can also consult the expert report.
• Claim timeline: customers can view a timeline showing all the steps and phases the claim has gone through.

For key moments, we send PUSH notifications to our customers through the alerts service, and if they do not have it enabled, they will receive the information via SMS.