Speed up claims handling for standard, low complexity damages, particularly those below a defined economic threshold.
The solution intervenes at the time of the claim, supporting the customer in collecting the required documentation and facilitating its sharing with all parties involved in the claims settlement process.
Artificial intelligence tools enable data quality checks and speed up damage assessment activities.
Progress status
En cours de développement
Work team
Developed with an external partner
Project Management: Project management: Claims Department
External partner/team: External partner: Platform development company for image and data collection
Work carried out to date
Progressive refinement of the recognition model based on real-case images.
First Results & Lessons learnt
Positive trend in model accuracy and reliability of automated recognition
Difficulties encountered & Remainng Challenges
Need to expand training datasets and integrate more robust validation rules to support end-to-end automation
