Use the Contact Center to call customers who completed a digital quote and capture insights from the conversation.
The solution aims to develop a standardized model for summarizing the conversation between the contact center and the customer, in order to make the most relevant information available to agencies so they can conclude a negotiation that was first initiated digitally and then assessed over the phone.
The goal is to provide customers with a seamless, continuous experience across multiple touchpoints and to equip agencies with commercial insights derived from the conversations that have taken place.
Progress status
In development
Work team
With an external partner
Project Management: Project management: Commercial Department
