data

BP 8000 - 118, avenue de Paris
79033 Niort Cedex 9
FRANCE
Tél : 05 49 347 347
Fax : 05 49 34 76 43
http://www.ima.eu

Legal form	Stock company
Leadership
Management	Jean-Dominique ANTONI, Chairman of the Board and Managing Director Claude SARCIA, Board member and Director at the Managing Direction Bruno TRENCIA, Board member and Director at the Managing Direction Michel PRIOUX, Director at the Managing Direction Pierre DUFOUR, Director at the Managing Direction Jean-Philippe MERIT, Director at the Managing Direction
Key figures at end 2011
Business volume Equity capital Number of policyholders Number of employees Number of contracts Sales channels	€ 444 million n.a. n.a. 2,642 (excl. seasonal staff) n.a. n.a.
Products and services
Assistance to individuals	Repatriation following an incidents in France or abroad due to medical problems, death all over the world, theft of documents, money or vehicles.
Medical assistance	To injured or sick persons worldwide. Organisation of repatriation.
Vehicle assistance	Breakdown or damaged vehicles, towing to competent garages close to the vicinity of the incident. Repatriation if required.
Healthcare assistance at home	In case of sudden illness or accident with hospitalisation, immobilisation at home: domestic aid, child-care, teaching support, administrative, social and medical assistance, etc.
Satellite tracing	Assistance for vehicles with on-board satellite systems. Vehicle tracking, assistance to persons and property following an emergency call.
Home assistance	In cases of accidents at home: immediate sending of qualified workers, re-housing, non-accident assistance, property diagnostic, work support.
International mobility assistance	Direct payment of medical and hospitalisation expenses of expatriate staff on missions, local hospitalisation of the sick or injured at approved establishments worldwide, repatriation if necessary.
Technical tele-diagnostics	Technological assistance for problem-solving faced by professional car repairers.
Tele-surveillance	In cases of alarms activated from homes and offices protected by tele-surveillance - checking through remote calls, followed by possible security staff intervention in case of break-ins.
Legal information assistance and daily living counsel	Information relating to legal matters or activities of day to day life.
Funeral assistance	Assistance and organisation of funeral arrangements.
Subsidiaries
IMA Technologies (Nantes)	Assistance with diagnostics and problem-solving of breakdowns for car repairers (DIAG Assistance). Management of the policyholders' relationship. Legal and daily-life information to individuals and professionals. IT Helpdesk.
Inter Mutuelles Téléassistance(Nantes)	Tele-surveillance of the home and offices for the policyholders of the following underwriting partners: MACIF, MAIF, MATMUT, AGPM, AMF, MAPA, ASSURANCE MUTUELLE DES MOTARDS, BANQUE POPULAIRE, CREDIT MARITIME, CREDIT IMMOBILIER de France, CAISSE D'EPARGNE. 53,000 sites under tele-surveillance.
Inter Mutuelles Habitat (Niort)	Remote tele-assessment (evaluation of damages caused by accident). Implementation of services linked to in-kind compensation. On behalf of the insurer, IMH organises the different service providers required for repairing the damage (plasterer, plumber, etc.) for MACIF, MAIF, MATMUT, AGPM and MAPA. IMH is a French leader in its sector.
IMA Deutschland (Munich, Germany)	Travel assistance for the shareholder-mutuals and customers: Citroën Deutschland, HDI-Gerling, Mobi24, Peugeot Deutschland, Postbank, Sigma sh.a, Sixt Frankreich, Vetic KG... Domestic/home assistance for Donau Versicherung, Wüstenrot Versicherung. Emergency call services for Citroën and Peugeot.
IMA Benelux (Liège, Belgium)	Travel assistance for the shareholder-mutuals, the policyholders of P&V Assurances Belgium and Luxembourg, Piette & Partners, Vivium Assurances, BDM... Home assistance for the policyholders of P&V Assurances Belgium and Luxembourg, AON Affinity, AEDES and Vivium Assurances. Carmakers' assistance for Peugeot Belgium and Luxembourg, Peugeot Netherlands and Citroen Netherlands. Emergency calls for Citroën and Peugeot Benelux.
IMA Italia (Milan, Italy)	Travel assistance for the shareholder-mutuals, the UGF Group (Unipol, Aurora, Arca Assicurazioni, Linear, Navale, Unisalute), FAC Italia, Sports federations (International Cyclist Union, Motorcyclists' Federation)... Emergency calls for Citroën and Peugeot.
IMA Ibérica (Madrid, Spain)	Travel assistance for the shareholder-mutuals, Atlantis Seguros, Lagun Aro Seguros, Star Renting, Pelayo Asistencia, etc. Carmakers' assistance: Peugeot Spain. Emergency calls for Peugeot, Citroën. Medical teleorientation for EPSV Lagun Aro, Coris.
IMA UK (Bradford, United Kingdom)	Travel assistance for United Kingdom and Ireland for the shareholder-mutuals. Technical Assistance for SOS International, Eurocross, Roland Assistance. Assistance in Europe (excl. the UK) for Britannia Rescue, Equity Red Star, Call Assist, TRS The Rescue Service, NCI...
Wafa IMA Assistance (Casablanca, Morocco)	Travel, tourist and medical assistance for policyholders of the shareholder-mutuals and Attijariwafa Bank. Road Assistance: Mapfre Asistencia, Wafa Insurance.